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Disabled visitors

By taking the needs of disabled individuals into account, we ensure greater convenience for all our visitors.

On 22nd March 2017, La Cité du Vin was granted the State Tourism and Disability accreditation for the four types of disability: auditory, mental, physical and visual.

Inside, outside and within the proximity of La Cité du Vin, each visitor should, with maximum autonomy, be able to:

  • Enter and move around;
  • Get their bearings and use equipment;
  • Obtain information and communicate;
  • Access the offers and services: the cultural programme, restaurants and shop.

 

The Permanent tour, the cultural programme and service areas

IF YOU HAVE A PHYSICAL DISABILITY

Enter, find your way and move around

  • The building is fully accessible to persons with reduced mobility
  • Designated parking nearby with easy access
  • Drop-off point close to the main entrance
  • Priority cash-desk
  • Adapted reception area
  • Accessible toilets on every level
  • Designated spaces in each area (auditorium, workshops, permanent tour)
  • Seating in each area
  • Wheelchairs available for loan at the reception desk
  • Guide dogs accepted
  • Staff trained to receive disabled visitors

Access to the cultural programme

  • Full access to the audio-visual content of the permanent tour and the temporary exhibition
  • Easy-to-find designated seating for the seated theme areas
  • Adapted height for display units and signage
  • Easy-to-handle, tactile travel companion tool.
  • Access to facilities (guided tour, workshop...) and to the cultural events in the auditorium

IF YOU HAVE A MENTAL DISABILITY

Enter, find your way and move around

  • Easy access from outside
  • Easy-to-find ticket desk at the entrance
  • Elevators equipped with audio and visual indicators
  • Convivial rest areas
  • Directional signage
  • Staff trained to receive disabled visitors

Access to the cultural programme

  • Attractive and intuitive permanent tour
  • Themed areas with multi-sensory elements
  • Specific tour using easy-to-understand language via the travel companion tool
  • Facilitation document for the temporary exhibition
  • Access to facilities (guided tour, workshop...)

IF YOU HAVE A VISUAL IMPAIRMENT

Enter, find your way and move around

  • For improved comfort and security, we recommend that visitors with visual impairments be accompanied for the permanent tour
  • Tactile paths for easy access to the reception area from outside
  • Elevator buttons with Braille code and surface relief, audio indicators for each level.
  • Audio announcements for information and programming
  • Colour-contrast signage in large print
  • Guide dogs welcome
  • Staff trained to receive disabled visitors

Access to the cultural programme

  • The permanent tour makes use of all the senses, and includes numerous sound, touch and olfactory elements
  • Specific tour with audio-description via the travel companion tool
  • Replica objects available to touch in the gallery of civilisations
  • Olfactory elements
  • Access to the cultural facilities: certain workshops are naturally accessible thanks to their specific sensory approach (e.g. The Wine of Writers)

IF YOU HAVE A HEARING IMPAIRMENT

Enter, find your way and move around

  • Magnetic loops available at the reception area, the shop, the reading room, the belvedere, the workshops and the auditorium
  • Visual alarms in the toilets
  • Elevators equipped with visual indicators
  • Tools for written communication available at the reception area (slate board)
  • Member of staff trained in the use of French Sign Language (A1)
  • Staff trained to receive disabled visitors

Access to the cultural programme

  • Subtitled content available via the travel companion tool
  • Numerous visual elements
  • Multi-sensory elements
  • Cultural programme: scheduled tours of the temporary exhibitions in French Sign Language

La Cité du Vin teams

Our teams are trained to receive disabled individuals to ensure that every single one of you receives a fitting, high-quality welcome.

Pricing

A reduced rate is available for the permanent tour and workshops, upon presentation of documentary evidence.
Admission is free for a chaperone, if stated on the documentary evidence.
Various additional tools and services are also available to ensure maximum convenience during your visit.

Supported by

  •  
    Tourism & Disability accreditation
    On 22nd March 2017, La Cité du Vin was granted the State Tourism and Disability accreditation for the four types of disability: auditory, mental, physical and visual.