Let's protect each other
Do I need a Health pass to visit Cité du Vin ?
Yes, from July 21st, all visitors aged 18 (and 12 yo from Septembre 30th) and over will need to present a Health pass to enter Cité du Vin, as in all cultural places welcoming more than 50 people. The pass must prove one of the three following items:
- That you are fully vaccinated (with an EMA-approved vaccine)
- OR that you have been tested (PCR) with a negative result within the last 24hrs;
- OR that you have been tested (antigen) with a negative result within the last 24hrs;
- OR that you have recovered from COVID-19, attested by a positive PCR or antigen test result, at least 11 days and no more than 6 months old.
Passes can be digital (on the TousAntiCovid app) or in paper form (proof of vaccination or test result). They must be presented in English or French, and their QR code will be scanned at the entrance of Cité du Vin.
For more information, we invite you to check the French Governement’s website : https://www.gouvernement.fr/en/coronavirus-covid-19
What health measures have been put in place at La Cité du Vin?
Visiting conditions at La Cité du Vin have been adapted to take the health context into account and to comply with government recommendations for establishments open to the public.
- Wearing a mask is mandatory for all visitors over 6 years old.
- The protective measures and health rules regarding visits are displayed at the entrance and throughout the areas of La Cité du Vin, and may also be found on the Cité du Vin website.
- Hand sanitiser is provided at the entrance to the building and all visitors are required to use it.
- A distance of 1 metre must be maintained between each visitor (except for families / friends visiting together). Visitors must follow the indications for pedestrian flow, ground marking and seating arrangements.
- We are calling on everyone’s responsibility in the respect of these measures, to ensure a safe visit for all. Thank you for your cooperation!
Is La Cité du Vin open to the same number of visitors as before?
No, the number of visitors admitted to La Cité du Vin at the same time has been reduced considerably. The Permanent Tour can welcome up to 600 people at once (instead of 800 in normal circumstances), in an area of 3,000m².
The number of visitors simultaneously present in the Permanent Tour is monitored in real time by La Cité du Vin staff, via a dedicated application, thus ensuring the maximum limit is complied with. Visitors may also see the Permanent Tour attendance rate in real time via the Affluences website: https://www.affluences.com/cit... or via the Affluences application, which may be downloaded for free from Apple Store or Google Play.
Do I have to pre-book a time or a slot to visit La Cité du Vin?
No, your dated ticket is valid for the whole day of your visit. La Cité du Vin is open daily from 10am to 7pm. To get the most out of your visit, we advise you to come in the morning. Lunch is available from La Cité’s restaurants, or you may picnic in the garden.
What kind of activities are currently on offer at La Cité du Vin?
The Permanent Exhibition (3,000m²) of La Cité du Vin is open. You may visit the Permanent Exhibition freely, while respecting the social distance between visitors. We advise you to bring your own headphones or ear buds (standard jack) for your visit. If you do not have your personal headphones, we will of course provide them. You may also visit the Belvedere on the 8th floor to admire the view while enjoying a glass of wine (or grape juice for under 18s), included in your admission ticket.
Are visitors’ areas disinfected regularly? There are many tactile features at La Cité du Vin, how do you keep them clean?
Surfaces and objects that are frequently touched are cleaned several times per day with wipes or cleaning strips containing a surfactant. Touch screens are covered with an anti-bacterial film designed by a French company. Furthermore, each Visit Companion (multi-media device required for the visit) is cleaned after each use. If you wish, you may use your personal headphones (universal jack). If not, we will provide you with headphones that have been disinfected.
How does the ventilation/ air conditioning system work at La Cité du Vin? Is there a risk it could spread the virus?
La Cité du Vin is equipped with 25 Air Handling Units (AHU) programmed with priority for over 80% new air and fitted with high-performance filters. The filters were changed before the reopening of the site and special care is given to the cleaning of the filters.
Do I have to buy my ticket before coming? Can I buy my ticket on site?
You are strongly advised to buy your ticket online in advance, at La Cité du Vin website. If you do not buy in advance, you may buy online with your smartphone, in front of the entrance to La Cité du Vin. Your e-ticket will be available immediately for use (you can scan it at the terminals at the entrance to the Permanent Tour, there is no need to print your ticket). However, for special cases (e.g. reduced rates with documentary proof) you may buy your ticket from the ticket desk in La Cité du Vin. Payment by credit card is recommended to limit the handling of cash.
Is the Belvedere open?
Yes, with your admission ticket, you may visit the Belvedere on the 8th floor for a spectacular view of Bordeaux. You may also taste a glass of wine (grape juice for under 18s) at the Belvedere. The outdoor deck is open. Please respect the pedestrian traffic flow.
Can I take part in a wine tasting session or a workshop?
The admission ticket to La Cité du Vin includes a free glass of wine (or grape juice for under 18s) at the Belvedere on the 8th floor.
Tasting workshops are now available everyday.
Can I take a guided tour of La Cité du Vin?
The Permanent Tour is visited freely with a Visit Companion (multi-media device provided at the entrance to the exhibition) and does not require a guide. You can make your visit independently.
If you want to learn more about the very original architecture of the building, you can take a virtual tour of the architecture of Cité du Vin, enriched with a lot of content. It's over here!
When is the best time to visit la Cité du Vin?
To get the most out of your visit, we advise you to come in the morning, when there are generally fewer visitors. La Cité du Vin is open daily from 10am.
Is the Boutique de La Cité du Vin open? Is the wine cellar open?
Yes, the shop and the cellar are open. Customers are requested to touch only those items they wish to purchase.
How can I know if there are a lot of visitors at La Cité du Vin?
You can access the attendance rate of the Permanent Tour in real time via the Affluences application, which may be downloaded for free from Apple Store or Google Play. This application also provides a forecast attendance rate for the coming hours.
What should I do if I feel feverish or ill during my visit to La Cité du Vin?
Please inform a member of staff rapidly, who will explain the procedure to follow with dedicated safety personnel, specifically trained to take charge of visitors.
Prepare your visit to Cité du Vin
How long does it take to visit the permanent exhibition?
The Permanent Exhibition is very rich in content - prepare your visit and don’t get caught out!
- Short of time? Opt for one of the 4 one-hour themed tours (free brochures available at the entrance to the Exhibition).
- Plenty of time to spare? The average visit to the Permanent Exhibition takes between 2 and 3 hours, to discover the 19 areas at your own pace.
- An absolute fan? Spend a whole day here! The Permanent Exhibition has up to 10 hours of content, so there is never a dull moment!
Don’t forget! Whatever the length of your visit, set some time aside to go the Belvedere (8th floor) and taste a glass of wine while admiring a panoramic view of Bordeaux, included in your ticket.
Are tickets named?
No, tickets to visit the Cité du Vin are not named.
Someone has given me a La Cité du Vin gift card, how do I use it?
Lucky you! Depending on how much is on the card, you can use it once or several times at the Cité du Vin ticket office or shop, to buy things like:
- Permanent exhibition + belvedere tickets
- Adult, family and children’s workshops
- Guided tours
- Events and shows
- Season tickets
- Items from the Cité du Vin shop
NB: The card is valid for 12 months from the purchase date.
It cannot be used online (for purchasing e-tickets). It cannot be used in the Le 7 panoramic restaurant, or in the Latitude20 wine cellar, brasserie wine bar or snack café.
Do I have to buy a ticket in advance to visit the permanent exhibition?
You do not have to buy a ticket in advance to visit the permanent exhibition. However, booking a no-queue ticket online will save you time! This will give you direct access to the permanent tour entrance on the second floor without having to queue at the ticket office.
If you do not yet know what day you will be visiting, you can choose the permanent exhibition + belvedere open ticket. This undated ticket is valid for a year from the purchase date: very practical if you want to give a ticket to the Cité du Vin as a gift, allowing the recipient to choose when they come to visit!
Can I bring children to La Cité du Vin?
Yes! Contrary to what you might expect, the Cité du Vin is also a great place to visit with children, whether the permanent exhibition or for a family workshop. They will learn plenty of new things, often linked to their school curriculum!
- A 'juniors' themed tour, designed to offer a fun way for children aged 7 to 12 to visit the permanent exhibition is available as a free leaflet from the exhibition entrance. Please also ask our reception staff to program your child’s Travel Companion in ‘junior’ mode.
Please note: Your child will be given a glass of grape juice during the included tasting on the Belvedere.
- Try a family workshop to share a unique one-hour experience exploring all five senses.
Is there a special rate for families?
Yes, our ticket office offers a family pack:
- 2 adults + 2 children (aged 6-17) €50.00
- Additional child €6.00
- Under 6s FREE
Please note: The family pack and child tickets can be purchased online. Remember to bring proof of your children’s age with you when you arrive at the entrance to the permanent exhibition.
We also offer other reduced rates:
- ADULT REDUCED RATE – disabled people, students, French or European job seekers, TBM season ticket holders
- CHILD REDUCED RATE – disabled children
- CHILD RATE – young people aged 6 to 17
Can I bring a picnic or lunch with me?
You can have a picnic outside, in the gardens of the Cité du Vin, a perfect place to wander and relax, and open to all free of charge (during the Cité du Vin’s opening hours).
Is there food available inside the Cité du Vin?
Yes, food is available from three different venues, depending on your budget and how much time you have.
On the ground floor, with a lovely terrace overlooking the gardens where you can sit when the weather is good, you will find:
- The Latitude20 snack café, open from 10 a.m. for quick meals, snacks or just a coffee
- The Latitude20 Brasserie wine bar , is a convivial and cosy venue perfect for enjoying food from all over the world in the heart of Bordeaux, paired with a selection of gourmet wines. It is open from 10 a.m.
The seventh floor is home to Le 7 restaurant, with its unique panoramic views of Bordeaux and the Port of the Moon. It offers a menu that changes with the seasons, using local produce to create cuisine with flavours from all over the world. And the wine list includes more than 500 bottles!
Is there a car park reserved for visitors to La Cité du Vin?
No, there is no car park reserved for visitors to La Cité du Vin. However, there are some spaces reserved for people with reduced mobility and numerous public car parks near to La Cité du Vin:
- - There also spaces reserved for people with reduced mobility at the entrance to La Cité du Vin. The PMR car park is open 9:30 a.m. to 8 p.m., for access outside of these hours please contact the security control room on 05 56 04 96 54.
- Paid Interparking car park opposite La Cité du Vin, entrance on Rue de Gironde. Open daily 7 a.m. to 10 p.m.: five-hour stay costs €5.00. Remember to book a space!
- Paid car park at Hangar 19 (Quai de Bacalan)
Are there wheelchairs available?
Yes, there are wheelchairs available to borrow from reception. La Cité du Vin is accessible to disabled visitors and takes their needs into account. On 22 March 2017, La Cité du Vin was awarded the French State Tourism and Disability accreditation for the four different disability families: hearing, mental, physical and visual.
Which direction should you go when visiting the La Cité du Vin permanent exhibition?
Any direction! Visitors are free to visit the 19 different spaces in the order they wish and at their own pace, according to their interests, their level of knowledge, and the time they have available. If one area is too full, feel free to go and explore another part of the exhibition then come back later!
However, if you would prefer to be guided through the permanent exhibition, our teams have designed four different themed visits to suit you:
- 'The Essentials’: make sure you don’t miss the main areas in 75 minutes.
- 'Making wine’: learn all about wine production in 60 minutes.
- 'Feast your eyes’: discover all of the most impressive attractions of the permanent exhibition in one hour. (with seating available in each area)
- 'Juniors’ visit: for children aged 7 to 12 who want to learn whilst having fun.
What payment methods do you accept at the Cité du Vin itself?
The Cité du Vin’s counters can accept the following payment methods:
- Bank card
- Holiday vouchers
Can I visit with a buggy? Is there storage for buggies?
There is no storage for buggies (or for scooters, skateboards or other devices on wheels, none of which are permitted inside the Cité du Vin). However, the permanent exhibition is spacious and can easily be visited with a (single) buggy.
Can I bring my pet to the Cité du Vin?
Unfortunately pets are not permitted at the Cité du Vin, with the exception of guide dogs or service dogs.
Does the Cité du Vin have a cloakroom or luggage storage service?
Yes, we offer a storage services for small bags under 90 x 40 x 52 cm in size. However, suitcases are not permitted, nor are scooters or skateboards. Bicycles can be left suitably attached to one of the spaces reserved for this purpose on the La Cité du Vin forecourt.
Can I visit the Cité du Vin if I have limited mobility or trouble walking?
If you find it difficult to stand, we recommend following the 'Feast your eyes’ route through the permanent exhibition. It focuses on areas where you can sit down to enjoy the show!
In addition, you may borrow a wheelchair from La Cité du Vin’s reception and use it to visit the permanent exhibition.
Can I buy the wines tasted on the Belvedere or in the wine culture workshops?
The wines tasted are carefully selected by our 50 partners to showcase their country or wine region. Our tastings see more than 3000 different wines presented throughout the year.
As you can imagine, it would be impossible to stock this quantity of wines. The Latitude 20 wine cellar offers a selection of 800 bottles, and you will definitely be able to find a wine from the same region of the world that will remind you of your tasting experience.
How can I buy a reduced rate ticket?
Reduced rate tickets can only be bought on site, at the Cité du Vin’s ticket office, and are subject to proof of identity.
We offer several reduced rates tickets:
- ADULT REDUCED RATE – isabled people, students, French or European jobseekers, TBM pass holders, Carte Jeune Bordeaux card holders (or an accompanying adult if the card holder is less than 16 years of age) and Pass senior Bordeaux card holders.
- CHILD REDUCED RATE – disabled children
- CHILD RATE – young people aged 6 to 17
Is there a group rate and how can I book group tickets?
Yes, a group rate is available for groups of 20 or more people. The group rate for visiting the permanent exhibition is €18 per adult, which includes a wine tasting in the Belvedere. We also offer reduced rates for tasting workshops.
To book your tickets, contact us on +33 (0)05 56 16 20 20 or by email at email@example.com
What are the advantages of the Annual Pass?
This Annual Pass grants admission to the Permanent exhibition, Belvedere (5 tastings per year, one per day maximum) and at the temporary exhibitions for a duration of 12 months from the date the document is edited, as often as you wish.
Advantages of the Annual Pass:
- 20% off the events, workshops and guided tours tickets (available on place or online) ;
- Entry without queuing ;
- Duo rate for two adults ;
- Advantageous rates for those accompanying you: 10% off the Permanent exhibition + Belvedere ticket, the Temporary exhibition ticket and the Combined Permanent exhibition + Belvedere + Temporary exhibition ticket (maximum 4 people accompanying you) ;
- Advantages in the shops and restaurants of the Cité du Vin: 10% off all purchases at the Cité du Vin gift shop (except books); 5% off Latitude20 entire offer: Wine cellar (excluding the website), Brasserie, Snack ; 10% off Latitude20 events (excluding prestige dinners) (offer not combinable with other promotions in progress); 1 glass of wine offered to the Annual Pass owner during his first booking at Le 7 Restaurant ;
- Reduced rates in the museums of Bordeaux: Musée des Beaux-Arts, CAPC, Musée des Arts décoratifs et du Design, Base sous-marine, Musée d'Aquitaine and Museum Bordeaux.
- Access to priority ticket-office for your purchases and for the purchases by people accompanying you on presentation of the Annual pass.
Do I need to book in advance to go to a tasting workshop?
To guarantee you get a space at our tasting workshops, we recommend that you book in advance for the day you plan to visit to the Cité du Vin. However, if a workshop still has spaces available, you can buy a ticket on the day.
Don’t forget! To make sure our visitors get the best experience possible, all workshops begin on time and latecomers will not be admitted.
What days are the Cité du Vin closed? Is the Cité du Vin open on public holidays?
The Cité du Vin is open every day of the year, including public holidays, with the exception of 25 December and some days in January, when the museum is closed for maintenance.
Is the audio guide included in the admission price?
Yes, the admission price for the permanent exhibition includes the Cite du Vin’s digital audio guide, which is available in 8 languages (French, English, Spanish, German, Italian, Dutch, Chinese and Japanese). We also offer a version especially for children (with a fun, child-friendly tour).
Can we access the Belvedere without visiting the rest of the Cité du Vin?
You can only access the Belvedere with an admission ticket for the permanent exhibition (unless you are a Cité du Vin annual pass holder, in which case you can visit the Belvedere as often as you like!).
At an incredible height of 35 metres, and on the 8th floor of the Cité du Vin, the Belvedere gives visitors a unique panoramic view over Bordeaux and is an important part of the permanent exhibition. Here you can enjoy a glass of wine of your choice from a selection of wine regions from across the world.