Disabled visitors
Access, circulation, tracing, information, communication, access to the cultural programme… La Cité du Vin is accessible to the disabled visitors.
On 6th July 2022, Cité du Vin obtained the renewal for 5 years of the State Tourism and Disability accreditation for the four types of disability: auditory, mental, physical and visual.
If you have a visual impairment
Guide dogs are welcome.
Devices: Tactile paths for easy access to the reception area from outside, elevator buttons with Braille code and surface relief, audio indicators for each level, colour-contrast signage in large print, staff trained to receive disabled visitors, objects to touch
Permanent exhibition: For improved comfort and security, we recommend that visitors with visual impairments be accompanied for the permanent exhibition. The permanent exhibition makes use of all the senses, and includes numerous sound, touch and olfactory elements. Each thematic element is introduced by audio description using the tour tool (in French only).
If you have a mental disability
Devices: Easy access from outside, easy-to-find ticket desk at the entrance, elevators equipped with audio and visual indicators, convivial rest areas, directional signage, staff trained to receive disabled visitors.
Attractive and intuitive permanent exhibition, themed areas with multi-sensory éléments. Each thematic element has an audio introduction in easy-to-understand language via the travel companion tool (in french only).
If you have a physical disability
You have access to the entire building and cultural offer.
Devices: designated parking nearby with easy access, drop-off point close to the main entrance, priority cash-desk, adapted reception area, accessible toilets on every level, designated spaces in each area, Comfort’ tour available free of charge at the entrance to the permanent Exhibition, wheelchairs available for loan at the reception desk, Seat sticks available at the entrance to the permanent Exhibition and the Via Sensoria sensory tasting journey, staff trained to receive disabled visitors.
In the permanent Exhibition: easy-to-find designated seating for the seated theme areas, adapted height for display units and signage, easy-to-handle, tactile travel companion tool, elevators to the mezzanine at the exit of the gallery of civilisations.
If you have a visual impairment
Devices: Magnetic loops available at the reception area, the shop, the reading room, the belvedere, the workshops and the auditorium, visual alarms in the toilets, elevators equipped with visual indicators, mock-up of the building, staff trained to receive disabled visitors.
In the permanent Exhibition: Subtitled content available in French via the travel companion tool, numerous visual elements, multi-sensory éléments.
La Cité du Vin teams and pricing
Our teams are trained to receive disabled individuals to ensure that every single one of you receives a fitting, high-quality welcome.
A reduced rate of 20% is available for all our activities from our ticket office and e-ticketing service, upon presentation of documentary evidence. Admission is free for a chaperone, if stated on the documentary evidence.
Adapted tours can be organised for groups by reservation: resagroupe@fondationccv.org
Having trouble booking online? You can contact us at contact@fondationccv.org or go to the ticket office.
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Marque Tourisme & Handicap
