Disabled visitors
Access, circulation, tracing, information, communication, access to the cultural programme… La Cité du Vin is accessible to the disabled visitors.
Taking into account the needs of people with disabilities means improving the comfort of visits for everyone.
On 6th July 2022, Cité du Vin obtained the renewal for 5 years of the State Tourism and Disability accreditation for the four types of disability: auditory, mental, physical and visual.
Enter, find your way and move around
If you have a physical disability
The building is fully accessible to persons with reduced mobility, designated parking nearby with easy access, drop-off point close to the main entrance, priority cash-desk, adapted reception area, accessible toilets on every level, designated spaces in each area (auditorium, workshops, permanent exhibition), seating in each area, wheelchairs available for loan at the reception desk, Guide dogs accepted, staff trained to receive disabled visitors.
If you have a mental disability
Easy access from outside, easy-to-find ticket desk at the entrance, elevators equipped with audio and visual indicators, convivial rest areas, directional signage, staff trained to receive disabled visitors.
If you have a visual impairment
For improved comfort and security, we recommend that visitors with visual impairments be accompanied for the permanent exhibition. Tactile paths for easy access to the reception area from outside, elevator buttons with Braille code and surface relief, audio indicators for each level, audio announcements for information and programming, colour-contrast signage in large print, guide dogs welcome, staff trained to receive disabled visitors.
If you have a hearing impairment
Magnetic loops available at the reception area, the shop, the reading room, the belvedere, the workshops and the auditorium, visual alarms in the toilets, elevators equipped with visual indicators, tools for written communication available at the reception area (slate board), staff trained to receive disabled visitors.
Access to the cultural programme
- If you have a physical disability
Full access to the audio-visual content of the permanent exhibition and the temporary exhibition, easy-to-find designated seating for the seated theme areas, adapted height for display units and signage, easy-to-handle, tactile travel companion tool, access to facilities (guided tour, workshop...) and to the cultural events in the auditorium.
- If you have a mental disability
Attractive and intuitive permanent exhibition, themed areas with multi-sensory elements, specific tour using easy-to-understand french language only via the travel companion tool, facilitation document for the temporary exhibition, access to facilities in French and in english (guided tour, workshop...). See the program in english on https://www.laciteduvin.com.
- If you have a visual impairment
The permanent exhibition makes use of all the senses, and includes numerous sound, touch and olfactory elements.
Specific tour with audio-description in French only via the travel companion tool, replica objects available to touch in the gallery of civilisations, olfactory elements, access to the cultural facilities: certain workshops are naturally accessible thanks to their specific sensory approach. See the program in english on https://www.laciteduvin.com.
- If you have a hearing impairment
Subtitled content available in French via the travel companion tool, numerous visual elements, multi-sensory elements, cultural programme: scheduled tours of the temporary exhibitions in French Sign Language.
La Cité du Vin teams and pricing
Our teams are trained to receive disabled individuals to ensure that every single one of you receives a fitting, high-quality welcome.
A reduced rate of 20% is available for the permanent exhibition and workshops, upon presentation of documentary evidence.
Admission is free for a chaperone, if stated on the documentary evidence.
Various additional tools and services are also available to ensure maximum convenience during your visit.
Marque Tourisme & Handicap
